Privacy Policy

Overview

Flowtek North America (“Flowtek,” “we,” “us,” or “our”) operates the website at flowteknorthamerica.com. This policy describes what information we collect when you visit our site or submit an inquiry, how we use it, and what rights you have over it.

We keep this straightforward: we collect only what we need to respond to business inquiries and understand how our site is used in aggregate. We do not sell personal information, and we do not use tracking cookies.

Information We Collect

Contact form submissions

When you submit a project inquiry through our contact form, we collect the information you provide, which may include:

• Company name
• Your name and title or role
• Work email address
• Project type, timeline, and scope details
• Message content

This information is used solely to respond to your inquiry and follow up on your project scope. We do not add you to marketing lists without your explicit consent.

Website analytics

We use Plausible Analytics to understand how visitors use our site. Plausible is a privacy-first analytics platform that collects no personal data, sets no cookies, and does not track visitors across sites or devices. All data is aggregated and anonymized. No personally identifiable information is collected through analytics.

How We Use Your Information

Information submitted through our contact form is used to:

• Respond to your project inquiry
• Evaluate scope fit and prepare a technical response
• Follow up on active projects or proposals

We do not use your contact information for advertising, and we do not share it with third parties for marketing purposes.

Third-Party Services

Formspree

Our contact form is processed by Formspree, a third-party form handling service. When you submit our contact form, your data is transmitted to and stored by Formspree in accordance with their privacy policy.

Plausible Analytics

Aggregate, anonymized site usage data is processed by Plausible Analytics. Plausible does not use cookies and does not collect or store any personal data. Their infrastructure is based in the European Union and is fully compliant with GDPR, CCPA, and PECR. See the Plausible privacy policy for details.

Cookies

We do not use cookies on this website. Plausible Analytics, our only analytics service, operates without cookies and without any client-side storage. No cookie consent banner is required or shown.

Data Retention

Contact form submissions are retained for as long as necessary to fulfill the purposes described in this policy, or as required for legitimate business recordkeeping. If you would like your information removed, contact us at info@flowteknorthamerica.com and we will respond within 10 business days.

California Residents — CCPA Rights

If you are a California resident, the California Consumer Privacy Act (CCPA) grants you the following rights regarding personal information we have collected about you:

• Right to Know. You may request disclosure of the categories and specific pieces of personal information we have collected about you.
• Right to Delete. You may request deletion of personal information we have collected from you, subject to certain exceptions.
• Right to Opt Out of Sale. We do not sell personal information. No opt-out is required.
• Right to Non-Discrimination. We will not discriminate against you for exercising any of these rights.

To submit a request, contact us at info@flowteknorthamerica.com or by mail at the address below. We will verify your identity before processing the request and respond within 45 days as required by law.

We Do Not Sell Your Data

Flowtek North America does not sell, rent, or trade personal information to any third party, under any circumstances.

Links to Other Websites

Our website may contain links to third-party websites (such as Formspree and Plausible). We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.

Changes to This Policy

We may update this policy periodically. When we do, we will revise the effective date at the top of the page. Continued use of the site after any changes constitutes acceptance of the updated policy.

Contact

Questions, requests, or concerns regarding this policy can be directed to:

Flowtek North America
16751 Parkside Avenue
Cerritos, CA 90703
info@flowteknorthamerica.com
+1 (424) 488-2190