On-call, remote, and preventative service for liquid packaging lines
Technical Service
Flowtek provides field service and remote technical support for liquid packaging lines—covering troubleshooting, training, preventative maintenance, and reliability upgrades. Our service department is designed to adapt to your operation, your SKUs, and your uptime goals.
What We Support
Comprehensive technical support spanning equipment, controls, utilities, and the people who operate the line every day.
Equipment Support
Fillers, cappers, conveyors, accumulation, labeling, coding, sealing, and infeed/outfeed systems.
- Setup changes and optimization
- Changeover support
- Wear part inspection and replacement (customer inventory)
Controls & Utilities
Troubleshooting sensors, VFDs, pneumatics, air quality issues, and line integration faults.
- Fault diagnosis and root cause analysis
- Parameter verification and safe adjustments
- Line interaction troubleshooting
People & Process
Training, best practices, and documentation to keep performance consistent across shifts.
- Operator refresher training
- PM coaching and checklists
- Post-visit reporting and recommendations
Service Modes Built for Real-World Production
Whether you need an urgent dispatch or a long-term reliability program, we'll match the service model to your operation.
On-Call Technical Service (Dispatch)
For downtime events and urgent performance issues. We triage quickly, stabilize output, and document corrective actions.
- Rapid triage call and data capture (videos/photos encouraged)
- On-site troubleshooting and corrective actions
- Recommendations to prevent recurrence
Remote Technical Service
For fast diagnosis and guided corrections when on-site isn't required. Ideal for recurring faults, setup guidance, and training.
- Video walk-through and guided checks
- Parameter validation and safe setup guidance
- Escalation to on-site service if needed
Service Packages
Common program structures we offer. If your operation has unique staffing, SKU complexity, sanitation constraints, or uptime requirements, we'll tailor a plan around your reality.
New Equipment Start-Up & Training
On-site commissioning support plus operator training for operation, cleaning, and preventative maintenance.
- Final installation/assembly support and testing
- Operator training (operation, cleaning, and PM)
- Scope aligned to the equipment purchased
Start-up programs commonly include up to five weekdays on-site for commissioning and training (may vary by project). Travel is typically billed separately.
Learning-Curve Support (First 6 Months)
Structured follow-up visits to accelerate operator confidence and stabilize output.
- Pre-scheduled service and training cadence
- Focused on performance, consistency, and changeovers
- Designed to build internal capability quickly
Standard models include multiple follow-up visits over the first six months after startup, typically every 2–4 weeks.
Extended Warranty & Preventative Maintenance
A long-term reliability program combining PM visits with extended coverage (where applicable).
- Preventative maintenance visits on a fixed cadence
- Operator refreshers and general service work
- Spare parts strategy and recommendations
Standard program structures include 36-month terms with pre-scheduled PM visits, scheduled in advance and used within each window.
What a PM Visit Includes
During pre-scheduled PM visits, technicians observe equipment in operation, verify setup, inspect function and wear, and provide recommendations to improve efficiency and reduce unplanned downtime.
- Observe operation and recommend/execute setup changes as needed
- Inspect overall function and flag developing issues
- Inspect wear parts and replace as needed (using parts from customer inventory)
- Recommend spare parts to purchase and inventory
- Provide additional operator training as needed
- Deliver a post-visit report with service performed and recommendations
What's Commonly Not Included
PM contracts reduce surprises, but certain costs and out-of-scope work are typically billed separately.
- Parts and materials
- Travel expenses
- Overtime, extra service days, weekend work/travel
- Emergency service visits
- Remote technical support (if not included in your plan)
Flexible by Design
If you want remote support bundled into PM, or want coverage tailored to your SKU volatility, staffing, or shift patterns, we'll structure a plan that fits. Discuss your needs →
A Service Workflow That Prioritizes Uptime
From initial triage through corrective action and prevention, every service engagement follows a structured process designed to restore and sustain production performance.
Triage & Diagnosis
Quick intake, identify constraints, isolate likely causes, and plan next actions. Collect symptoms, review videos/photos, and decide: remote vs. on-site.
Stabilize Output
Restore safe, repeatable operation first—then optimize. Setup correction, safe adjustments, wear part replacement (if available), and verification of downstream impacts.
Prevent Recurrence
Document what happened and create a plan to keep it from coming back. Post-visit report, spare parts and PM cadence guidance, and operator training.
Continuous Improvement
Use service history and visit data to refine PM schedules, identify recurring issues, and drive long-term reliability improvements across your line.
Frequently Asked Questions
Common questions from operations and maintenance teams evaluating a service partner.
Do you only service Flowtek-supplied equipment?
No—our service approach is built around keeping the line running. Share your equipment list and constraints and we'll advise on next steps.
Can remote support be included in a PM plan?
Yes. Standard PM language often excludes remote support unless bundled—your plan can include it if you want predictable coverage.
How far in advance do PM visits need to be scheduled?
Most programs require scheduling lead time and use-by windows per year; we'll confirm details and tailor the schedule to your production calendar.
Do PM visits include parts?
Typically parts and materials are separate. PM visits often use wear parts already in your inventory and include recommendations for what to stock next.
Request Service
Whether you need immediate support or want to build a proactive maintenance program, submit a service request and we'll route it to the right service lead.
Fastest Way to Get Help
- Send a short video of the issue plus a photo of any alarms or HMI screens
- List your product, container, and cap type, and what recently changed
- Share desired throughput and your biggest constraint (fill accuracy, cap placement, jams, etc.)
If you already have an equipment list and line layout, include it—service is faster when the system context is clear.
Need Immediate Help?
For urgent downtime events, call us directly and we'll initiate triage immediately.
What You'll Need
Our service intake form captures the details our team needs to triage quickly and respond with the right plan.
- Service type and urgency level
- Company, contact, and site location
- Equipment and line components involved
- Issue description and preferred service window
Need help keeping your line running?
Share your equipment list, throughput goals, and service needs. We'll respond with a structured approach and clear next steps.